Delivery Information

Last updated: [1 October 2026]

At Kwinty Mall we work hard to get your order to you quickly and safely. This page explains where we deliver, how long it takes, what it costs, and how delivery works from the moment you order.

Where we deliver

We currently deliver across [Nairobi and surrounding areas / list your counties or zones], and we're expanding all the time. When you check out, you'll see whether delivery is available to your area, along with the delivery fee.

How long delivery takes

Delivery times depend on your location and the seller:

Within [Nairobi]: [same day / 1–2 days].
Nearby zones: [1–3 days].
Farther areas: [2–5 days].

These are estimates. You'll see the expected timeframe for your order before you pay.

Delivery fees

Delivery fees are calculated based on your delivery zone and shown clearly at checkout before you pay — no hidden charges. Some sellers or promotions may offer free or discounted delivery, which will be shown on the product or at checkout.

How delivery works

You order and pay. Your payment is held securely until your order is delivered and confirmed.
The seller prepares your order and hands it over for delivery.
Your order moves to you — directly by one of our riders, or first to a nearby delivery-partner point for the final leg where that serves your area.
A rider delivers to your address.
You confirm delivery by giving the rider your delivery code. This confirms you received your order correctly and releases payment to the seller.

Your delivery code

For every order you'll receive a short delivery confirmation code. Only share this code with the rider once you have received and checked your order. The code is how we confirm the order reached the right person — never share it before your order is in your hands.

Tracking your order

You can follow your order's progress at any time from your account under My Orders. You'll see when it's being prepared, on the way, and delivered.

Receiving your order

Please make sure someone is available at the delivery address and contact number you provided. Check your order before confirming — if anything is wrong, do not confirm, and raise it right away (see our Returns & Refund Policy).

Missed or failed deliveries

If we can't reach you or deliver on the first attempt, our rider will try to contact you to arrange redelivery. Repeated failed attempts, or an incorrect address or phone number, may lead to the order being returned, and additional delivery charges may apply for another attempt.

Delays

Occasionally delivery may be delayed by weather, traffic, stock issues or events beyond our control. If your order is delayed, we'll do our best to keep you informed. If it doesn't arrive within the expected time, contact us and we'll help.

Need help?

Questions about a delivery?

Email: [support@kwintymall.com]
Phone: [+254 7XX XXX XXX]
Web: kwintymall.com