Shipping & Delivery

At Kwintymall.com, we strive to deliver your orders quickly, safely, and conveniently to your doorstep. Below you’ll find all the information you need about our shipping and delivery services.

1. Delivery Areas

We currently deliver to the following locations across Kenya:

Nairobi County

Nairobi CBD and all surrounding areas

Westlands, Parklands, Kilimani, Kileleshwa

Karen, Langata, Lavington

South B, South C, Buru Buru

Eastleigh, Kasarani, Ruaraka

Embakasi, Donholm, Umoja

Ngong Road areas, Kikuyu, Rongai

Major Cities

Mombasa and Coast Region

Kisumu and Western Region

Nakuru and Rift Valley

Eldoret and North Rift

Thika and Central Region

Nyeri, Meru, Embu

Other Towns We also deliver to most major towns across Kenya. If your location is not listed, please contact us to confirm if we can deliver to your area.

2. Delivery Methods

2.1 Standard Delivery

Delivery Time: 2-5 business days within Nairobi

Delivery Time: 3-7 business days outside Nairobi

Best for regular orders with no rush

2.2 Express Delivery

Delivery Time: Same day or next day within Nairobi (order before 12 PM)

Delivery Time: 1-3 business days to major cities

Additional charges apply

Available for orders placed on business days (Monday-Friday)

2.3 Pick Up Station

Available at selected pick-up points in Nairobi

Free pick-up within 7 days

You’ll receive an SMS/email notification when your order is ready

Bring your order confirmation and ID to collect

3. Shipping Costs

Our shipping rates are calculated based on the delivery location and total weight of your order:

Within Nairobi

KES 200-250 delivery fee

Express delivery: Additional KES -500

Outside Nairobi (Major Cities)

KES 300-400 delivery fee

Remote Areas

Shipping costs vary based on location

Calculated at checkout

Typically KES 500-1,500 depending on distance

Bulky Items Large furniture and bulky items may attract additional shipping charges. The exact cost will be displayed during checkout or communicated before order confirmation.

4. Delivery Partners

We work with trusted courier and logistics companies to ensure your orders arrive safely:

G4S Courier Services

DHL Kenya

Fargo Courier

Posta Kenya

Sendy

Local delivery partners

You will receive tracking information via SMS and email once your order is dispatched.

5. How to Track Your Order

Step 1: After your order is dispatched, you’ll receive a tracking number via email and SMS

Step 2: Visit our Order Tracking page or use the link provided in the notification

Step 3: Enter your order number and email address to view real-time tracking

Step 4: You can also contact our customer support team for assistance with tracking

6. Delivery Process

Order Confirmation Once you place an order, you’ll receive an order confirmation email with your order details and estimated delivery time.

Processing Our team will process and pack your order carefully. This typically takes 1-2 business days.

Dispatch Your order will be handed over to our delivery partner, and you’ll receive tracking information.

Out for Delivery On the delivery day, our courier will contact you to confirm your availability and deliver to your specified address.

Delivery Confirmation You’ll need to sign for the delivery or provide a delivery code (for contactless delivery).

7. Cash on Delivery (COD)

currently we do not accept cash on Delivery 

Available in most areas across Kenya

8. Delivery Timeframes

Please note the following:

Business days are Monday to Friday (excluding public holidays)

Orders placed on weekends or public holidays will be processed the next business day

Delivery times are estimates and may vary due to unforeseen circumstances

Remote areas may require additional 1-3 days for delivery

9. Failed Delivery

If delivery fails due to incorrect address, unavailability, or refusal to accept:

Our courier will attempt delivery up to 3 times

You’ll be contacted via phone, SMS, and email

The package will be held at the nearest courier depot for 7 days

After 7 days, the order will be returned to our warehouse

Return shipping fees may apply for re-delivery

10. Delivery Issues

Wrong Address If you provided an incorrect delivery address, please contact us immediately. We’ll try to redirect the package, but additional charges may apply.

Damaged Package If your package arrives damaged:

Do not accept the delivery

Take photos of the damage

Contact our customer support immediately

We’ll arrange a replacement or refund

Missing Items If items are missing from your delivery:

Check the package thoroughly

Review your order confirmation email

Contact us within 24 hours with your order number

We’ll investigate and resolve the issue promptly

11. Signature Required

For security purposes, a signature may be required for:

Orders above KES 10,000

Electronics and high-value items

Deliveries to business addresses

If you won’t be available, you can:

Authorize someone to receive on your behalf (provide their name and ID number)

Request delivery to an alternative address

Reschedule delivery to a more convenient time

12. Delivery During COVID-19

We continue to prioritize the health and safety of our customers and delivery team:

Contactless delivery options available

Delivery personnel wear masks and sanitize regularly

Packages are sanitized before dispatch

Delivery codes can be used instead of physical signatures

13. International Shipping

Currently, we only ship within Kenya. International shipping is not available at this time. We’re working to expand our services to East Africa soon. Stay tuned!

14. Customs and Duties

All our products are sourced and sold within Kenya. There are no customs duties or import taxes for our deliveries.

15. Delivery Notifications

You’ll receive notifications at every stage:

Order confirmation (email & SMS)

Order processing update (email)

Dispatch notification with tracking number (email & SMS)

Out for delivery notification (SMS & phone call)

Delivery confirmation (email & SMS)

16. Delivery Hours

Standard Delivery Monday to Friday: 8:00 AM – 6:00 PM Saturday: 9:00 AM – 4:00 PM Sunday & Public Holidays: No deliveries

Express Delivery Monday to Friday: 8:00 AM – 8:00 PM Saturday: 9:00 AM – 6:00 PM

17. Special Delivery Instructions

During checkout, you can provide special delivery instructions such as:

Gate code or access instructions

Preferred delivery time window

Alternative contact person

Safe place to leave the package (at your own risk)

18. Bulk Orders

For bulk orders or corporate purchases:

Special delivery arrangements can be made

Competitive shipping rates available

Dedicated account manager

Flexible delivery schedules

Contact our corporate sales team: corporate@kwintymall.com

19. Returns & Exchanges Pickup

If you need to return or exchange an item:

We offer free pickup for returns within Nairobi (for orders above KES 3,000)

Schedule a pickup through your account or contact customer support

Pickup fees may apply outside Nairobi

See our Returns & Refunds policy for more details

20. Contact Our Delivery Team

If you have any questions about shipping and delivery:

Customer Support Email: support@kwintymall.com Phone: +254 707165419 WhatsApp: +254 112603278

Delivery Hours Monday to Friday: 8:00 AM – 6:00 PM Saturday: 9:00 AM – 4:00 PM

Response Time We respond to all delivery inquiries within 24 hours.

Important Notes:

Delivery times are estimates and not guaranteed

Kwintymall.com is not responsible for delays caused by courier companies, natural disasters, or circumstances beyond our control

Please inspect your package before accepting delivery

Keep your order confirmation and tracking number for reference

Delivery fees and timeframes are subject to change

Need Help?

Our customer support team is here to assist you with any delivery-related questions. Contact us today!

©  Kwintymall.com. All rights reserved.