Return and Refund Policy

Last updated: March 2026

Thank you for shopping at Kwinty Mall.

If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused

The item must be in the original packaging

The item must be in the same condition that you received it

You must provide proof of purchase (order number or receipt)

Non-Returnable Items

Certain items cannot be returned, including:

Used products

Personalized or custom items

Hygiene-sensitive products once opened

Gift cards

Downloadable or digital products

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Exchanges

We only replace items if they are:

Defective

Damaged during shipping

Incorrect product delivered

Shipping Costs

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

Shipping costs are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product.

Contact Us

If you have any questions about returns or refunds, contact us:

Email: support@kwintymall.com
Website: https://kwintymall.com